Bookers International LLC values your privacy and is committed to protecting the personal data of its customers, partners, and users. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data.

By using our websites, platforms, services, or by purchasing any Bookers product, you agree to the practices described in this Policy.

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1. Who We Are

Bookers International LLC is a company registered in the United States, specializing in experiences and services related to the Rio de Janeiro Carnival and tourism in Brazil, including:

• Ticket packages
• Tours and tourist experiences
• Hotel reservations and accommodation packages
• Transfers
• Events
• Complete traveler support

We operate internationally, serving clients from various countries, always with a focus on security, transparency, and excellence in service.

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2. What Data We Collect

The data collected varies depending on the type of service contracted and the form of interaction with our channels. We may collect, among others:

a) Identification and Contact Data

• Full name
• Email
• Phone number
• Nationality
• Date of birth
• Identification document (when necessary for product pickup or security validations)

b) Purchase and Service-Related Data

• Information about purchased ticket packages, tours, accommodations, transfers, and events
• Dates, sectors, quantities, and contracted services
• Purchase and reservation history

c) Payment Data

• Processing is handled by third-party payment gateways, such as Stripe, or by bank transfer
• We only store the first 4 and last 4 digits of the card, in encrypted form
• We do not store complete credit card data

d) Browsing Data

• IP address
• Browser and device type
• Pages accessed
• Cookies and similar technologies

This data helps improve the user experience, security, and performance of our websites.

e) Sensitive Data (when applicable)

In specific situations and for security or operational requirement reasons, we may collect:

• Facial biometrics, through verification platforms (e.g., Sumsub), for some clients only
• Photo documents, in specific cases, such as in-person product pickup or identity validation

This data is treated with the highest level of security and only when strictly necessary.

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3. How We Use Your Data

We use personal data to:

• Process purchases and reservations for ticket packages, tours, hotels, accommodation packages, transfers, and events
• Enable the provision of contracted services
• Offer traveler support before, during, and after the experience
• Comply with legal, tax, and regulatory obligations
• Ensure security, fraud prevention, and identity validation
• Improve our services, communication, and user experience

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4. Data Sharing

Your data may be shared only when necessary, with:

• Payment providers and financial institutions
• Operational partners (hotels, tour operators, transfer companies, event organizers)
• Verification and security platforms, when applicable
• Public authorities, when required by law

We always seek to share only the strictly necessary data, with partners who adopt appropriate protection measures.

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5. Data Storage and Retention

Personal data is kept:

• Until a deletion request is made, when applicable
• Or for the period necessary to comply with legal, regulatory, tax, security, or fraud prevention obligations

Data may be processed or stored outside the country of origin, including in the United States, always with adequate protection and security measures.

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6. Cookies and Similar Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and improve your experience. We use different types of cookies for different purposes.

6.2 Types of Cookies We Use

6.2.1 Essential (Necessary) Cookies

These cookies are mandatory for the basic functioning of the site and do not require prior consent:

• Authentication and Security: Keep your session active and protect against unauthorized access
• Browsing Preferences: Remember your choices (language, currency, viewing preferences)
• Critical Functionalities: Allow you to complete purchases and access your account

6.2.2 Analytics and Performance Cookies

These cookies help us understand how you use our site to improve the experience:

• Google Analytics 4 (GA4): Collects information about pages visited, time spent, bounce rate, and user behavior. It helps us identify areas that need improvement
• Microsoft Clarity: Monitors user interactions, clicks, scrolling, and mouse movements to optimize usability
• Inspectlet: Records user sessions for behavior analysis and identification of technical issues

6.2.3 Marketing and Retargeting Cookies

These cookies allow us to show relevant ads based on your interests:

• Facebook Pixel (v2.9.248): Tracks conversions, builds custom audiences, and allows retargeting of users who visited our site but did not complete a purchase. It shares data with Meta Platforms
• Google Ads Pixel: Allows retargeting through Google Ads and helps measure the effectiveness of advertising campaigns
• DoubleClick Floodlight: Tracks conversions and advertising campaigns

6.2.4 Third-Party Cookies

We also use:

• Google Tag Manager: Manages the implementation of tracking tags and pixels
• AdRoll: A retargeting platform that displays ads on other websites

6.3 Your Control Over Cookies

You can manage or disable cookies in several ways:

1. Browser Settings: You can block or delete cookies in your browser settings (Chrome, Firefox, Safari, Edge)
2. Tracking Opt-out: You can disable analytics and marketing cookies without affecting the site's functionality
3. Third-Party Tools: You can use tools like Your Online Choices to manage advertising preferences